Refund Policy
Clear no-refund policy and rescheduling options for our services
Last updated: December 27, 2024
1. General Refund Policy
At Chandni Homeo Wellness, we are committed to providing quality homeopathic consultations and services. We understand that sometimes circumstances may require cancellations or refunds. This policy outlines the terms and conditions for refunds and cancellations of our services.
2. Consultation Refund Terms
⚠️ Important Policy Notice
Once a consultation is booked and payment is confirmed, cancellations and refunds are not available. We operate on a strict no-refund policy to ensure committed appointments and optimal scheduling.
Rescheduling Only Policy
- • No Refunds: All consultation payments are final and non-refundable
- • Rescheduling Available: In exceptional circumstances, consultations may be rescheduled to another available slot
- • One-Time Reschedule: Each booking allows for maximum one rescheduling request
- • Advance Notice Required: Rescheduling requests must be made at least 6 hours before the scheduled consultation
Exceptional Circumstances
Rescheduling may be considered in the following situations:
- • Medical emergencies of the patient
- • Technical issues on our end preventing the consultation
- • Doctor unavailability due to emergency circumstances
- • Severe weather or natural disasters affecting connectivity
Payment Processing Errors Only
Refunds will ONLY be processed for:
- • Duplicate charges or payment processing errors
- • Incorrect payment amounts charged
- • Technical payment gateway failures
3. Medicine Delivery Refund Policy
Before Dispatch: Full refund available if cancellation request is made before medicines are dispatched from our facility.
After Dispatch: Refunds are not available once medicines have been dispatched, except in cases of:
- Damaged or defective medicines received
- Wrong medicines delivered due to our error
- Medicines not delivered within 15 days of dispatch
Return Process: In eligible cases, medicines must be returned in original packaging and unopened condition for refund processing.
4. How to Request a Refund
Step-by-Step Process:
- Contact us through WhatsApp or our contact form
- Provide your booking reference number and reason for refund
- Include any relevant details or documentation
- Wait for confirmation and refund processing
Required Information: Please provide your full name, consultation date/time, booking reference number, and detailed reason for the refund request.
Response Time: We aim to respond to refund requests within 24-48 hours during working days.
5. Refund Processing Timeline
Digital Payments
UPI, Credit/Debit Cards, Net Banking
3-5 Business Days
Bank Transfers
Direct bank account transfers
5-7 Business Days
*Processing times may vary depending on your bank or payment provider. Refunds will be processed to the same payment method used for the original transaction.
6. Special Circumstances
Medical Emergencies: We understand that medical emergencies can arise. In such cases, please contact us as soon as possible, and we will work with you to find a suitable solution, which may include full refunds or rescheduling.
Technical Difficulties: If technical issues prevent a successful consultation, we will first attempt to resolve the issue. If resolution is not possible within a reasonable time, appropriate refunds will be processed.
Dissatisfaction with Service: If you are unsatisfied with the consultation quality, please reach out to us within 24 hours. We will review each case individually and may offer partial refunds or complimentary follow-up consultations.
7. Non-Refundable Services
- • Follow-up consultations that have been completed
- • Digital health reports or documents already provided
- • Consultation recordings or transcripts (if applicable)
- • Administrative or processing fees (if any)
8. Dispute Resolution
If you disagree with our refund decision, you may escalate the matter by contacting Dr. Dr. Chandni Kumari directly. We are committed to fair treatment of all patients and will review disputed cases with care and attention to individual circumstances.
9. Contact for Refunds
For all refund-related queries and requests, please contact us:
Dr. Dr. Chandni Kumari
Chandni Homeo Wellness
WhatsApp: Use our booking system WhatsApp link
Email: Through our contact form
Subject: Refund Request - [Your Booking Reference]
10. Policy Updates
This refund policy may be updated from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated revision date. Continued use of our services after policy changes constitutes acceptance of the updated terms.