Privacy Policy
Your privacy and confidentiality are our top priorities
Last updated: December 27, 2024
1. Introduction
Chandni Homeo Wellness and Dr. Dr. Chandni Kumari are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This privacy policy explains how we collect, use, protect, and handle your information when you use our services or visit our website.
2. Information We Collect
Personal Information
- • Full name, age, and contact details
- • Email address and phone number
- • Address for medicine delivery (if applicable)
- • Emergency contact information
Medical Information
- • Medical history and current health conditions
- • Symptoms, complaints, and treatment responses
- • Previous treatments and medications
- • Family medical history (when relevant)
- • Consultation notes and treatment plans
Technical Information
- • IP address and device information
- • Browser type and version
- • Website usage patterns and preferences
- • Consultation platform technical data
3. How We Use Your Information
Primary Medical Purposes:
- Providing personalized homeopathic consultations and treatment
- Maintaining accurate medical records for continuity of care
- Monitoring treatment progress and adjusting therapies
- Communicating with you about your health and treatments
Administrative Purposes:
- Scheduling and managing appointments
- Processing payments and maintaining billing records
- Sending appointment reminders and follow-up communications
- Improving our services and patient experience
4. Medical Confidentiality
Strict Confidentiality Standards
As a licensed medical practitioner, Dr. Dr. Chandni Kumari adheres to the highest standards of medical confidentiality:
- All consultations are completely confidential
- Medical information is never shared without explicit consent
- Patient records are securely stored and protected
- Staff members are bound by confidentiality agreements
5. Information Sharing and Disclosure
We Never Share Your Information Except:
- With Your Explicit Consent: When you specifically authorize us to share information
- Legal Requirements: When required by law, court order, or regulatory authorities
- Medical Emergencies: When necessary to protect your life or health in emergency situations
- Service Providers: With trusted partners who assist in providing services (under strict confidentiality agreements)
Important: We never sell, rent, or trade your personal or medical information to third parties for commercial purposes.
6. Data Security Measures
Technical Security
- • SSL encryption for all data transmission
- • Secure cloud storage with encryption
- • Regular security audits and updates
- • Multi-factor authentication systems
Physical Security
- • Secure storage of physical records
- • Access-controlled office premises
- • Locked filing systems for documents
- • Confidential waste disposal procedures
7. Your Privacy Rights
You have the right to:
- Access: Request copies of your personal and medical information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to medical record retention requirements)
- Portability: Request transfer of your information to another healthcare provider
- Restriction: Request limitation on how we use your information
- Objection: Object to certain uses of your information
8. Consultation Platform Privacy
Video and Phone Consultations: We use secure, encrypted platforms for all remote consultations. These platforms are HIPAA-compliant and designed specifically for healthcare communications.
Recording Policy: Consultations are not recorded unless explicitly agreed upon by both parties. If recordings are made for medical purposes, they are stored securely and subject to the same confidentiality standards.
WhatsApp Communications: While we may use WhatsApp for initial contact and scheduling, detailed medical discussions occur only through secure, encrypted platforms.
9. Website Cookies and Tracking
Essential Cookies: We use necessary cookies to ensure proper website functionality and security.
Analytics: We may use anonymized analytics to improve our website experience, but this data cannot be used to identify individual users.
No Third-Party Tracking: We do not use third-party advertising trackers or share your browsing data with external companies.
10. Data Retention
Medical Records: Patient medical records are retained in accordance with medical practice standards and legal requirements, typically for a minimum of 7 years after the last consultation.
Personal Information: Non-medical personal information is retained only as long as necessary to provide services or as required by law.
Website Data: Website usage data is retained for analytical purposes for a maximum of 2 years.
11. Children's Privacy
When treating minors, we obtain appropriate parental or guardian consent before collecting any personal information. Parents/guardians have the right to review, request deletion of, or refuse further collection of their child's information.
12. International Data Transfers
Your personal and medical information is stored and processed within India. If international transfer becomes necessary for any reason, we will ensure appropriate safeguards are in place to protect your information.
13. Privacy Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours of discovering the breach and take immediate steps to secure your information and minimize any potential harm.
14. Contact Us About Privacy
For any privacy-related questions, concerns, or requests, please contact us:
Dr. Dr. Chandni Kumari
Chandni Homeo Wellness
Privacy Officer
Contact: Through our secure contact form
WhatsApp: Available through our booking system
Subject: Privacy Inquiry - [Your Request Type]
15. Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated to patients directly via email or during consultations. The updated policy will be posted on our website with a new effective date.